Shipping policy
Shipping and Returns
Shipping Costs
Shipping is calculated during the checkout process. Please note, at this time we are only shipping to the U.S. and Canada.
Shipping Carriers
Currently all of our products ship primarily via UPS. In some cases we ship via DHL, USPS or local carrier. Please note, at this time we are only shipping to the U.S. and Canada.
Returning Products
To view our return policy, check out our Refund Policy.
Reordering Products
If you would like to reorder a product you’ve purchased before, you can easily do so by logging into your account and viewing your Completed Orders. This is where you can find all your past orders. From here you can add items you’ve ordered before to your cart and proceed to checkout.
Lost or Damaged Shipments
Email us with your order number and a description of the issue at support@earthechofoods.com and we’ll be happy to assist you.
Satisfaction Guarantee
At Earth Echo Foods LLC, we stand behind our products and quality controls. If for any reason you are not satisfied with an Earth Echo product you purchased directly from EarthEchoFoods.com or one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
How To Claim The Guarantee
To submit a Guarantee request, please call one of our experts at (888) 997-3851 or email us at support@earthechofoods.com and have information available regarding where and when you purchased your product. If your request is approved, our team will provide you with the address to which you will need to mail your Earth Echo product along with a return merchandise authorization number so your return is accepted.
You must submit your Guarantee request within 60 days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.
Guarantee Guidelines
Earth Echo Foods LLC reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if the customer has abused the 60-Day Satisfaction Guarantee.
If you have any questions regarding whether a seller is an authorized seller, please contact us at (888) 997-3851 or email us at support@earthechofoods.com.